Returns & Exchanges

At 1 Hair Stop, we strive for complete satisfaction with your hair extensions and accessories. If you are not entirely happy with your purchase, we offer a hassle-free return and exchange process within 7 days of delivery.

Return Process

• 1.
  Check Eligibility

  Ensure the product is in its original condition, with security ties intact and packaging unopened, to qualify for a return or exchange.

• 2.
  Initiate Request

  Contact our support team via email or our online portal with your order number and photos of the product to receive a return authorization.

• 3.
  Pack and Ship

  Securely package the items in their original box and ship them back to our warehouse using a trackable courier service of your choice.

• 4.
  Inspection and Refund

  Once our quality control team verifies the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.