Frequently Asked Questions
Everything you need to know about our premium hair extensions and toppers.
What is the quality of the hair used in your extensions?
We use only 100% Remy human hair, which means the cuticles are kept intact and aligned in one direction. This ensures a natural look, minimal tangling, and a longer lifespan for your hair pieces.
How long does shipping usually take?
Orders are typically processed within 24-48 hours. Standard domestic shipping takes 3-7 business days, while international shipping can take 10-15 business days depending on your location.
Can I color or heat-style my hair extensions?
Yes, because our products are made from real human hair, they can be curled, straightened, and even colored. However, we recommend using a heat protectant spray and consulting a professional for any chemical treatments.
What is your return and exchange policy?
We offer a 7-day return policy for unused and unopened products in their original packaging. For hygiene reasons, we cannot accept returns on hair extensions that have been worn or tampered with.
How do I choose the right shade for my hair?
We offer a free color matching service. You can send us a photo of your hair in natural sunlight, and our experts will recommend the perfect match from our collection.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various Buy Now, Pay Later options at checkout for your convenience.